Zepol is built on a core belief that our services can help companies around the world improve their international business decision making processes. To help ensure that our customers receive the information they need, we work hard to build long-term relationships with companies rather than rely on individual, anonymous transactions to drive our business. In a way, this is much harder to do than the alternative, but we truly believe that to grow a sustainable business, our users and the public must trust us as an essential information source for their international business.
The first part of building our relationships with customers is that we are up front and honest with what we can do to help them and how we will do so. Our founders have a philosophy to under promise and over deliver, which has guided every relationship we have with our users. We make sure we ask the questions to understand what is most important to our customers and answer questions honestly, because we don’t want to waste anyone’s time dancing around issues.
We then work extremely hard to make sure that our customers get the most out of their subscriptions because they have invested greatly in our company and we need to ensure that they receive a tangible return. This means providing our industry’s best customer service and training. Instead of providing general training to our customers, our trade data specialists work with every one of our new customers in a customized training session. Yes, this takes a lot of time, but it is hugely important to help users get the most out of their investment in Zepol.
Like we have mentioned before, subscribing with Zepol is the same as investing in our company. We say this because we drive our revenues back into the development of our tools. We constantly enhance our products and give these upgrades directly to our customers on a monthly or even weekly basis. This breakneck pace of innovation is great for our users, especially since we prioritize and develop all upgrades based directly on their feedback.
Finally, the last part of a relationship is a two-way conversation, as we are a service provider to the international trade industry; we talk to our customers and show them how to do new things. That is part of what makes our user base very unique. Not every company that tries our tools will subscribe to our services, but we have found the organizations that are driving innovation and the leaders in their industries keep subscribing. We think a big part of this is they want to learn new ways to use trade data, which by itself is just raw information, but great tools like
TradeIQ and
TradeView show the data in new ways that creates the knowledge needed to drive new decisions.